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Do You Accept Credit
Cards?
Yes. New Braunfels Pool
Company currently accepts VISA and MasterCard or
payments by paypal.
Do you require a contract?
NO. New Braunfels Pool
Company believes that quality customer service is
the only way to keep customers! Most of our
customers have been with us for years.
What if there is a problem with my equipment?
Your pool care technician will check your equipment
at each weekly visit. Minor problems will be fixed
on the spot; if your equipment requires more
extensive servicing we will leave a door hanger with
this information so that we can further discuss the
corrective action needed. We are fully trained and
licensed to clean, repair or replace all of your
pool equipment.
If my pool needs water, will you add it during your
weekly service call?
Our normal policy is not to add water but to leave a
door hanger asking you to add water to the pool. If
you plan to be absent from your home for an extended
period of time, please contact us before you leave
to arrange for our technician to install an
automatic timer for your water hose.
What geographic areas do you provide weekly service
to?
We service swimming pools in New Braunfels, Seguin,
Canyon Lake, Lake McQueeney, Garden Ridge, Bulverde
and Spring Branch.
What geographic areas do you provide repairs to?
We repair swimming pools within New Braunfels,
Seguin, Canyon Lake, Wimberley, Schertz, Cibolo,
Converse, Universal City, Live Oak, Marion, Lake
McQueeney, Garden Ridge, Bulverde, Spring Branch,
Fischer and San Marcos.
Are your pool care technicians trained?
Yes. All of our pool care technicians are Certified
Pool Operators (CPOs) and are Certified APSP service
technicians.
Do you carry Liability Insurance?
While we at New Braunfels Pool Company strive to
provide a level of service that would preclude these
types of problems, we feel you deserve the peace of
mind that comes with knowing we are an insured pool
service. We are proud to say in our 10 years of
business we have yet to have one claim filed. |
