Do you accept credit cards?
Yes. New Braunfels Pool Company currently accepts VISA and MasterCard.
Do you require a contract?
NO. New Braunfels Pool Company believes that quality customer service is the only way to keep customers! Most of our customers have been with us for years.
What if there’s a problem with my equipment?
Your pool care technician will check your equipment at each weekly visit. Minor problems will be fixed on the spot; if your equipment requires more extensive servicing we will leave a door hanger with this information so that we can further discuss the corrective action needed. We are fully trained and licensed to clean, repair or replace all of your pool equipment.
If my pool needs water, will you add it during your weekly service call?
Our normal policy is not to add water but to leave a door hanger asking you to add water to the pool. If you plan to be absent from your home for an extended period of time, please contact us before you leave to arrange for our technician to install an automatic timer for your water hose.
What geographic areas do you provide weekly service to?
We service swimming pools in New Braunfels, Seguin, Canyon Lake, Lake McQueeney, Garden Ridge, Bulverde and Spring Branch.
What geographic areas do you provide repairs to?
We repair swimming pools within New Braunfels, Seguin, Canyon Lake, Wimberley, Schertz, Cibolo, Converse, Universal City, Live Oak, Marion, Lake McQueeney, Garden Ridge, Bulverde, Spring Branch, Fischer and San Marcos.
Are your pool care technicians trained?
Yes. All of our pool care technicians are Certified Pool Operators (CPOs) and are Certified APSP service technicians.
Do you carry Liability Insurance?
While we at New Braunfels Pool Company strive to provide a level of service that would preclude these types of problems, we feel you deserve the peace of mind that comes with knowing we are an insured pool service. We are proud to say in our 10 years of business we have yet to have one claim filed.